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Card Manager – Debit
The Card Manager app gives you the ability to control your Lone Star National Bank debit card from your phone. With one touch, lock your card when you're not using it and turn it on instantly when you're ready to pay.
“Ondot provided us the plug-and-play solution we were seeking, and our customers absolutely love it.”
Kevin Pilgrim, Chief Information Officer, Lone Star National Bank
Lone Star National Bank
Lone Star National Bank (LSNB) is a premier financial institution headquartered in Texas, with over $2B in assets. In 2013, the executive management at LSNB identified three key areas of concern they needed to address:
- Rising fraud costs
- Decreasing debit card margins
- Stagnating debit card-holder base
LSNB addressed all of these challenges by licensing and implementing Card Control, Interactive Alerts, Self-Service and Fraud Watch modules of Ondot’s Mobile Card Services solution. The solution was up and running within one week of onsite work and delivered results beyond the team’s expectations in just six months.
Results at a glance
Increase in card base
Increase in card use
Increase in card spend
Decrease in fraud
As they tell it:
“Our customers love the Debit Card Manager application, and our
adoption rate has been over twice our mobile banking application.
It has increased our card usage, improved customer satisfaction
and reduced the number of calls to our support center.
Edna De Saro, Senior Vice President and Marketing Director