Promote Confidence, Lower Fraud, Push Contextual Offers
Want to make cardholders feel safer about using their cards? Interested in decreasing fraud? Looking for ways to offer services when the need is greatest?
Issuers know that the cost of fraud extends beyond the amounts paid to compensate victims. Fraud increases consumer concerns about the safety of their personal and account information. These concerns make cardholder less willing to use their credit and debit cards to make the purchases.
Issuers using the Ondot's extensible API-driven, service-oriented platform can deploy our Card Communication Manager making it possible to utilize proactive, contextual, real-time, two-way alerting to mitigate these cardholder concerns while lowering fraud and providing contextual offers when they are most urgently needed.
Card Communication Manager allows issuers to notify cardholders when suspicious transactions are detected, allowing consumers to participate successfully limiting fraud's impact on their lives. Empowering cardholders in this way makes them more confident that using their credit and debit cards is not a risky proposition. This rise in consumer confidence increases card use and the value of an issuer's card portfolio.
Card Communication Manager allows financial institutions to initiate timely notifications to cardholders regarding suspicious transactions as they occur. Here how it works:
The fraud alert message remains in the app in case the cardholder didn't respond to the push notification alert.
The benefits of the Card Communication Manager include:
Built to utilize the full power of the Ondot mobile card services platform, Card Communication Manager complements existing fraud scoring systems to stop fraud in flight, thereby increasing cardholder confidence about the safety of using their cards. In addition, the two-way messaging capabilities of this module allow financial institutions to offer value-added services when they are needed most.
These capabilities, and the others provided by Ondot's comprehensive set of mobile card services, are used by more financial institutions worldwide than any other solution.