A comprehensive management suite supports drop-and-click onboarding of Financial Institutions, customized periodic and one-time reports, customer service drill-down and “on-behalf-of” actions, dispute processing, system and user management, and diagnostics. The management console is driven by role-based access control and has simple SSO APIs to integrate with Customer’s centralized management and support portal.
Quick FI Onboarding with FI Branding
Enroll Financial Institutions using a centralized management system for reflecting the Financial Institution branding in the app, and activating features. FI-specific branding includes logo, card images, contact information and FI name for ATM search results.
For customer troubleshooting, search records by customer name, last four digits of card number, account number, or customer id. Detailed customer information includes card control and alert preferences, transaction history including details for each transaction, and activity records. Perform “On Behalf Of” functions to support consumers, such as disabling all controls, turning card on/off, changing alert preferences, restoring defaults, etc.
View aggregate and per-FI dashboards for usage, consumer adoption, and feature-level activity such as control and alert preferences. Select from eighteen standard reports or create custom reports for periodic or one-time generation. Broadcast system messages to consumers on-demand.
System administration group provides powerful tools to manage Financial Institution administrative users and user permissions, configure system topology, track system level alarms and events, and run system diagnostics.
According to your peers:
“We think products such as CardControl are critical to our success and service. Ondot made it easier than we thought to put them in place.”
Senior Vice President of Technology, Logix Federal Credit Union
Industry research shows:
Direct fraud costs for financial institutions exceeded $11B in 2013.