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Ondot Customer Support

Ondot aims to deliver the highest level of customer satisfaction by providing expert technical assistance and timely resolution to issues. We are committed to helping Financial Institutions differentiate their card programs and ensure that Mobile Card Services consistently provides the highest level of service.

 

Processors

Financial Institutions

SUPPORT AND INSTALLATION

Application Support
Tier 3 support

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Application Updates
Provided to clients in case of software upgrades or fixes for reported problem.

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Server Installation
Installation of the Ondot server in the client’s data center

Instructions provided. Initial install on-site.
TRAINING

Application Training
Mobile Card Services app and mConsole training for Clients’ Customer Support team to address Tiers 1 and 2 issues.

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Training Materials
Training presentations, Mobile Card Services and mConsole User Guides with customized screens and displays.

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Contacting Support

Customer support is available by telephone or e-mail 24 hours a day, 7 days a week.

Customer Support Portal

For issues that require immediate attention, please call (800) 266-6644 and select option 1.

For general inquiries, contact the support team by email at .