Engage with Your Cardholders Again

In 2015, the number of customers conducting their banking through a mobile application exceeded the number of customers visiting a branch.1 It's a sign of the times, and the trend continues to gain momentum.

As your cardholders are banking and shopping, you can connect with them in real time. See a suspicious transaction? Instead of calling, you can push alerts directly to their phone.

Your customer service, how your people engage with customers and members at the branches and in your call center, plays a major role in setting your institution apart from others. Now that your customers and members are drifting out of branches in this digital age, how can you reengage to maintain your unique position in the market?

Ondot offers a solution, our Mobile Card Services, that connects you with your cardholders where they want to bank–through their smart phone, anytime, anywhere. It's a branded application linked to your credit and debit cards that you can push to your cardholders, available to them with a swipe on their phone.

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Putting your customers in control

Our application allows your customers and members to control and monitor their banking activity on the go. They can check their available account balances and spend limits as well as transfer funds.

They can also help protect their accounts from fraud and reduce false declines by managing when, where, and how the cards will be available for use from an application on their phone.  Parameters include type of transaction such as ecommerce or ATM, merchant categories such as grocery stores, and location.  For the ultimate in security, cardholders can even turn cards off until they're ready to pay. Controls set through the application automatically confirm authorized use based on the individual parameters set by the cardholder.

Giving you an instant engagement tool

As your cardholders are banking and shopping, you can connect with them in real time. See a suspicious transaction? Instead of calling, you can push alerts directly to their phone–the object of constant attention these days.

Cardholders can review the alerts and respond accordingly. They can flag transactions that appear to be fraudulent and initiate a dispute. They can even email you questions or concerns through the application.

Want to promote a service? Push the promotion to your cardholders' phone. With a touch on their screen, they can accept, decline, or request more information–quickly and easily.

A proven solution by the numbers

Your cardholders will have a tool to make banking and shopping faster, easier, and safer, moving cards to top of wallet and enhancing customer satisfaction. And you'll have a direct, real-time, two-way channel to engage with them while lowering costs associated with in-person and call center support.

With Ondot Mobile Card Services, financial institutions have been able to achieve:

  • 23% increase in card usage
  • 8% conversion or inactive to active cards
  • 40% reduction in fraud
  • 16% reduction in false declines
  • 26% reduction in support calls

See what our application can do for your institution. Contact your Ondot representative.

1. https://www.javelinstrategy.com/press-release/mobile-banking-outpaces-branch-banking-first-time-2015