Lower Your Support Costs

Cardholders call for various reasons: to report a lost or stolen card, to ask a question about a transaction or their balance, to activate a card or let you know they're going on vacation, and even requesting assistance in completing common transactions.

It all adds up to fewer calls to your center, fewer visits to your branches to help lower your costs. We've helped financial institutions like yours reduce their support calls by 26%.

Whatever the reason for the call, every time a cardholder contacts your call center, that interaction costs your financial institution time, labor, and money, not to the mention customer satisfaction if the interaction proves to be a frustrating experience for them. According to our research, the average cost of call center support is $36 a year for each active card.

Imagine if you could lower your service costs by giving your cardholders an intuitive mobile self-service application that would allow them to manage their card management activities with just a touch on their smart phone, 24 hours a day, seven days a week.

Image of support staff

Ondot offers that application

Push our mobile card services application to your cardholders and with a swipe on their phone, they're ready to go.

Reporting a loss, stolen or compromised card is the number one reason cardholders contact a call center. With our mobile card services, your cardholders can turn off their card and report its status in an instant using the app on their phone. If the card is just lost, it can be quickly and easily turned on again if it's found.

Notifying your institution about travel plans is another top reason to contact a call center—no need with our mobile card services. Your cardholders can set their card to work with the GPS feature in their phone so that access follows them wherever they go. Or they can specify a location where the card will work.

Our application also reduces the need to contact a call center for everyday banking. Your cardholders can quickly and easily check their available account balances, spend limits, and current status of accounts and cards.

They can activate a card, make a payment, and transfer funds. They can even flag a false transaction and initiate a dispute—when and where they want, without having to contact your center or visit a branch.

Reducing calls and saving money

It all adds up to fewer calls to your center, fewer visits to your branches to help lower your costs. We've helped financial institutions like yours reduce their support calls by 26%.

What's more, our application can assist with enhancing customer satisfaction. In a recent survey, 67% of the respondents said they preferred self-service over speaking to a company representative.1

See what our mobile card services can do for your institution by contacting your Ondot representative.

1. http://blog.clientheartbeat.com/self-service-support/