VIP enables Ondot to integrate with Episys platform to automate card management tasks via mobile apps
SAN JOSE, Calif., Aug. 30, 2017 – Ondot Systems, the leading provider of mobile based card services platform, today announced that it has joined the Symitar® Vendor Integration Program (VIP). Participation in the program will provide Ondot with access to Symitar's technical resources to enable Ondot's card control platform to integrate with Symitar's Episys® core system. The Vendor Integration Program is designed to help ensure that Symitar's customers can easily deploy third-party products.
Ondot integrates with Episys via SymXchange™, a services-based programming interface that enables third-party vendors and credit unions to access the platform's core data and business rules. The integrity of data is maintained throughout any data exchange, because access to business rules and data is managed through a service layer which governs these interactions.
Ondot's solution automates nine of the most common card related customer service tasks in a mobile setting. Members using the platform can manage everything from card on/off, card replacement, real-time transaction alerts, spending limits, establishing location usage parameters and other actions that traditionally required contacting customer service.
San Antonio-based Credit Human has been using Ondot's card controls since late 2016, and the credit union has found that the card control application reduces the number of service calls made by members and increases mobile engagement with their members.
"Ondot's software's biggest impact has been in driving a better member experience in our mobile channels," said Adele Glenn, Emerging Channels Innovation Architect for Credit Human. "By putting the power of their cards into an easy-to-use mobile app, all of the card management needs our members used to do by calling member support or visiting the branch can now be done in the palm of their hands, 24 hours a day, seven days a week."
Ondot's solution enables users to confirm transactions instantly, reducing the number of calls made to the credit union to resolve fraud issues or false positive card blocks. In addition, the number of calls made to call centers can be dramatically reduced through the ability for members to turn their card on and off, enable online shopping, set spending limits or establish geographic boundaries for transactions.
"Financial institutions that put the power of mobile-based card controls into consumers' hands see daily mobile app and card usage increase as users establish their own usage preferences," David Golden, Senior Director Product and Professional Services at Ondot, said. "By providing the tools needed to make the experience seamless from the Episys core processing system through the end user, credit unions benefit from increased card use, reduced service expenses and greater digital engagement."
Symitar's VIP takes the customer out of the middle, providing vendors with direct access to Symitar's technical resources and test systems. VIP inclusion is not an endorsement of the vendor's product.
Symitar®, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY), is a provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information about Symitar is available at www.symitar.com.
About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® (NASDAQ: JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its solutions serve more than 9,000 customers nationwide, and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community banks to multi-billion dollar institutions with information processing solutions. Symitar® is a leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides highly specialized products and services that enable financial institutions of every asset size and charter, and diverse corporate entities to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. Additional information is available at www.jackhenry.com.
About Ondot Systems
Ondot Systems is the global leader in powering mobile payment services, serving over 3,000 financial institutions across four continents. The company's real-time platform, built upon an API based services oriented architecture, gives financial institutions a competitive edge by increasing mobile engagement and empowering their customers to personalize, manage and control how payments are made in today's world of always-on digital commerce, resulting in higher usage of payment instruments while lowering fraud incidents. To learn how Ondot is shaping the future of payments, visit www.ondotsystems.com.