Give your customers the tools to do more.
The Ondot Card App gives your cardholders transparency, awareness, and total control. From instant onboarding to in-the-moment assistance and alerts, explore the unique features that will make your card the preferred choice of your customers.
GET: Mobile end-to-end onboarding
Digital end-to-end onboarding from a smartphone is essential for these on-demand times. So you’re in business and your cardholders are engaged. Quickly and easily.
| Digital Account Opening | Allow your customers to apply quickly, easily, and securely from their smartphone. Verify their identity through mobile tools like location confirmation and live biometrics. |
| Mobile Application | There’s no need to visit a branch or go to a website. Get approved on the spot, in real-time. |
USE: Ensure your card is the preferred card in the digital wallet
The ability to quickly and securely use a card digitally helps ensure your card is the one customers reach for when they make online or card-on-file purchases.
| Digital Issuance | Allows customers to replace and use cards within minutes. |
| Push to Wallet | Automated provisioning makes it fast and easy to add cards to digital wallets and other payment apps, including Apple Pay and Google Pay. |
| Virtual Cards | Create instant virtual cards for safe, temporary use online. |
UNDERSTAND: Help customers clearly see their spending
The more customers understand their spending, the more likely they’ll feel secure using your card first.
| Transaction Data Enrichment | Easily identify purchases with enriched data like merchant names, business hours, and contact info. Contact merchants directly in the app, reducing disputes and chargebacks. |
| Spend Insights | Help customers spend smarter and feel in control with insights by spend category, location, and month. |
| Card-On-File & Recurring Payments | Allow customers to keep track of where their card is being used. Card App identifies monthly subscriptions, as well as card-on-file merchants, such as online marketplaces or ridesharing companies. |
MANAGE: Put your customers in control
Empower your customers with industry-leading card controls and self-service options.
| Card Controls | Your customers can control when, where, and how their cards are used. |
| Self Service | Card App lets customers help themselves — report a lost card, set travel plans, initiate disputes and more — in the moments that really matter. |
ENGAGE: Interact with customers wherever they go
Connect with your customers with real-time relevance, right where and when they need you. Stay in touch with real-time customer offers, alerts and communications.
| Interactive Alerts | Keep your customers informed, as they go about their day, with alerts and notifications. |
| Offers | Strengthen customer relationships with offers that delight and engage. You choose which offers are most relevant, including overdraft protection at the point-of-sale and installment offers for large purchases. |
| Credit Wellness | Be a trusted financial advisor to customers with regular reporting on credit scores and credit insights from Experian. |
Moments That Matter
Be there when your customers need you most
Customer loyalty is defined by critical moments that customers will remember, good or bad. From lost or stolen cards to suspicious activity, Ondot gives your cardholders the tools to solve critical issues on the spot, even outside business hours. Explore the ways that Ondot helps you serve your customers in critical moments that matter.
Lost or Stolen Card
Anne is busy running errands. Suddenly, she realizes her card is nowhere to be found. She’s not sure if it was lost or stolen and wants to turn it off immediately to avoid charges. She also needs to finish her shopping, and she knows getting a new card can mean waiting 5-7 days for a replacement. But with Ondot, Anne requests a new card on her phone and is using a new one in mere minutes, securely delivered to her Card App. Errands continue, along with your relationship with Anne.
Suspicious Purchase
Jose is looking over his credit card statement and doesn’t recognize a purchase. The merchant name is cryptic and the location is in another state. With Ondot, he can view the actual merchant name, logo, address, and map view. If it’s still not familiar, he can file a dispute directly with the merchant on his Card App. There’s no need to call customer service to file a dispute. Fraud and chargeback costs are greatly reduced, along with Jose’s concerns.
Card Declined
Larry is out to eat with work colleagues when he tries to pick up the tab, but the waiter informs him that his card is declined. He laughs and swears to his coworkers that he has money in his account. He switches to another card and continues to use it going forward. With Ondot, Larry is less likely to get declined because you can confirm he is at the restaurant where he is attempting the transaction. And if it’s still suspicious, Larry can confirm that purchase in real time through a push notification on his phone. Crisis averted. Transaction complete. Your card stays on top of Larry’s wallet, and your bank stays top-of-mind.
Card Reliability During Travel
Gary and Gwen are on a cruise in Europe. When preparing for their trip, they forgot to call their card issuers to alert them of their travel plans. Gary starts to look up how to place an international call to his bank, while Gwen calculates what their business hours are in this time zone. With Ondot, their phone recognizes that they have traveled and asks them if they want to enable their card during their trip. Now they can make purchases at every port. It’s smooth sailing as their spending continues.
Family Spending
Phillip and Olivia are proudly sending their son off to college. They’ve given Phil Jr. a debit card, but it’s not carte blanche. They want to ensure he’s not going to use it at the mall and they need to ensure he stays within a budget since it’s coming out of their account. With Ondot, they can control where and how much he can spend. On special occasions, they can even issue him a gift card with a set amount—all on the phone he never seems to put down.
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CONTACT
1731 Technology Dr, Ste 700
San Jose, CA 95110
United States