Moments That Matter
Be there when your customers need you most
Customer loyalty is defined by critical moments that customers will remember, good or bad. From lost or stolen cards to suspicious activity, Ondot gives your cardholders the tools to solve critical issues on the spot, even outside business hours. Explore the ways that Ondot helps you serve your customers in critical moments that matter.
Lost or Stolen Card
Anne is busy running errands. Suddenly, she realizes her card is nowhere to be found. She’s not sure if it was lost or stolen and wants to turn it off immediately to avoid charges. She also needs to finish her shopping, and she knows getting a new card can mean waiting 5-7 days for a replacement. But with Ondot, Anne requests a new card on her phone and is using a new one in mere minutes, securely delivered to her Card App. Errands continue, along with your relationship with Anne.
Jose is looking over his credit card statement and doesn’t recognize a purchase. The merchant name is cryptic and the location is in another state. With Ondot, he can view the actual merchant name, logo, address, and map view. If it’s still not familiar, he can file a dispute directly with the merchant on his Card App. There’s no need to call customer service to file a dispute. Fraud and chargeback costs are greatly reduced, along with Jose’s concerns.
Larry is out to eat with work colleagues when he tries to pick up the tab, but the waiter informs him that his card is declined. He laughs and swears to his coworkers that he has money in his account. He switches to another card and continues to use it going forward. With Ondot, Larry is less likely to get declined because you can confirm he is at the restaurant where he is attempting the transaction. And if it’s still suspicious, Larry can confirm that purchase in real time through a push notification on his phone. Crisis averted. Transaction complete. Your card stays on top of Larry’s wallet, and your bank stays top-of-mind.
Card Reliability During Travel
Gary and Gwen are on a cruise in Europe. When preparing for their trip, they forgot to call their card issuers to alert them of their travel plans. Gary starts to look up how to place an international call to his bank, while Gwen calculates what their business hours are in this time zone. With Ondot, their phone recognizes that they have traveled and asks them if they want to enable their card during their trip. Now they can make purchases at every port. It’s smooth sailing as their spending continues.
Phillip and Olivia are proudly sending their son off to college. They’ve given Phil Jr. a debit card, but it’s not carte blanche. They want to ensure he’s not going to use it at the mall and they need to ensure he stays within a budget since it’s coming out of their account. With Ondot, they can control where and how much he can spend. On special occasions, they can even issue him a gift card with a set amount—all on the phone he never seems to put down.