Improves Customer Service, Accelerates Card Activation
Struggling to provide your cardholders seamless onboarding and support? Having trouble easily accessing and analyzing data about your card portfolio?
Management Console is the powerful administrative service module for issuers who use the intelligent, intuitive card services platform from Ondot. Powered by a modern tech stack built around an API-based, service-oriented architecture, Management Console simplifies the system configuration, cardholder onboarding, customer support and analytics required to successfully deploy and maintain the services and features that increase the value of a card issuer's portfolio.
Access to Management Console is role-based, delivering the functionality tailored to support each team member's role within the issuer's cardholder support organization. By providing a comprehensive set of functionality built to be configurable, scalable and intuitive, Management Console allows financial institutions to deploy and maintain the Ondot mobile-based card services platform effectively and efficiently. Each administrative service supported by Management Console offers distinct advantages that increase cardholder satisfaction.
The level of configurability within the Management Console onboarding service centralizes card activation requirements making it easier to conduct the following tasks:
Customer help desk representatives are able to quickly and effectively address a cardholder's questions and issues through comprehensive view of the details required including:
Members of the issuer's customer support team better understand how to lower the frustration levels often felt by cardholders seeking assistance with access to historic detail of their activities while:
Customer service representatives can increase cardholder satisfaction using the Management Console shadow assist service to perform complicated tasks, thus simplifying the support process by:
The Management Console administrative service allows issuers to track adoption and usage patterns:
All these capabilities provide issuers with a better understanding of cardholder adoption, behavior and needs. This understanding can be applied through the Ondot platform to improve card use and increase the value of a card portfolio.
Today, Ondot's platform and diverse set of service modules for cardholders and issuers is driving more than 80% of transactions in the United States that are generated by issuers and processors, utilizing these types of value-added offerings.