Your customers are digitally savvy and want self-service options at their fingertips. The Ondot Card App lets them access critical operations – report a lost card, set travel plans, initiate a dispute – instantly in moments that really matter. Further, they can control when, where, and how their cards are used, allowing them to be safe and feel safe.
The Unprecedented Challenges and Urgency Facing Issuers Today
Stop fraud before it ever starts. Ondot’s controls are the industry standard for making cardholders feel empowered and informed. When customers feel in control and know what’s happening with their card, they spend more confidently, experience less fraud and are more likely to use that card most often.
Set location-based controls in-store or within a specified area on a map, or control spend by merchant category (dining, travel, etc.) or transaction type (in-store, online, mail order).
Lock card quickly and easily
Card only works when person is in same location (based on mobile location)
Card only works within specific regions chosen on a map
Decline transaction over a specified amount
Decline transactions after monthly budget limit is reached
Gas, groceries, travel, department stores, etc.
Online, in-store, ATM, etc.
Empowering cardholders makes them feel safe and reduces fraud by an average of 25%.
Ondot’s Card App enables fast and easy self-service, resulting in higher customer satisfaction and lower service and operations costs. Customers can report a lost or stolen card, manage authorized users, and set travel plans. This reduces call center wait times and allows service reps to focus on high-value service activities.
Some other advantages include:
75% of consumers would prefer to use mobile customer care inside an app because it reduces time and hassle.