Enriched transaction data provides clarity to customers when reviewing transactions and statements. Providing a positive experience during a regular customer touchpoint helps build loyalty and customer satisfaction. Additionally, there are direct operational benefits. One of the biggest drivers of call center volume is cardholders not recognizing their own purchases. Enriched Merchant Data makes it easy for customers to recognize their spending, with:
The accuracy of Ondot's data enrichment is proven in the real world, bringing together:
Reviewing transactions and statements is a regular customer touchpoint where issuers can differentiate themselves with clear and accurate information to help customers recognize their purchases.
Providing accurate transaction data and preventing false positives reduces friction, directly improving the customer experience. Convenience fosters satisfied customers who enthusiastically promote cards that utilize enriched merchant data, resulting in an uptick of 10-15% in Net Promoter Scores.