Our teams have implemented projects around the world unlocking the value of the Ondot solution for thousands of cardholders, issuers and processors. The methodology we use requires minimum resource allocation by our customers, limiting disruption of their operations. Business analysts, certified project managers and account managers all ensure that the project meets or exceeds expectations.
Learn MoreCustomer satisfaction defines the value of our customers' brands and reputations, as it does our own. We have a dedicated customer support portal that can be accessed 24/7 plus live support via our help desk. The quality of our customer support is based on knowledge that, behind every organization, there are large populations of cardholders who evaluate our customers' reputations and brands based on the level of assistance they get when in need.
Learn MoreOndot helped build the mobile-based card services industry, giving our team the industry leading expertise that sets us apart from our competitors. This experience and expertise are key to providing our customers with the best tools and processes available for increasing the number of cardholders using Ondot's value-add features.
Learn MoreDelivery in a 16-to-24-week project initiation to production timeframe so your cardholders can access the benefits of Ondot's application sooner.
Onsite project implementation team using pre-planning processes and certified project management approaches to minimize disruption to your operations.
Lower cost deployment options using VPN and web conferencing along with our comprehensive, online, searchable guides and training documentation.
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Processors |
Financial Institutions |
SUPPORT AND INSTALLATION | ||
Application Support |
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Application Updates |
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Server Installation |
Instructions provided. | Initial install on-site. |
TRAINING | ||
Application Training |
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Training Materials |
Ondot works with financial institutions to develop effective go-to-market strategies designed to educate and assist cardholders in gaining the most value from Ondot products by providing marketing expertise, best practice recommendations and value-added information on industry trends.
Ondot provides customers with mConsole, an administrative tool that offers configurable usage dashboards, customizable reporting, troubleshooting capabilities and customer support options. Customized options can be created for customers whose needs go beyond the abilities of mConsole to track adoption rates related to our solution.
Ondot supports financial institutions with training and marketing materials that can be tailored for their own launch program with minimal changes. We provide a marketing toolkit that includes videos, advertising content, and collateral to integrate into existing programs as well as creating performance-based, turnkey programs to fit an issuer's specific needs.