Topics of the Day

3 ways card modernization reduces costs

Ondot Systems Vice President of Customer Success Balu Kikkeri outlines the ways card modernization can help promote cost reduction.

What to consider when choosing a fintech partner

When choosing a Fintech partner, they should be more than just a vendor - they need to understand your core business goals and make recommendations for the long-term.

The business case for card modernization

Where does your FI stand in the race to provide a truly exceptional experience? Here are a some things to consider as you begin to build a business case for becoming a digital-first institution.

Now is a key moment in card innovation

A key moment in card innovation is happening now. Discover the impact of this moment and how issuers can respond to provide the new standard in payments to their cardholders.

Using Fintech to battle Big Tech

With digital services growing in popularity, consumers want interactions on their smart phones to be easy, fast, and smooth. FI’s need to make the consumer experiences nearly effortless.

Empowering cardholders to fight fraud on the frontlines

Payment fraud is an unfortunate but prevalent crime, and while it’s tough to stop it completely, there are some new methods that are proven to work extremely well for preventing it.

Consumers want more control when it comes to their payment cards

Consumers have literal control over everything in the palm of their hands today. Why not give them that same control over their debit and credit cards?

How do you know when it’s time to modernize your card program?

Not all institutions are in the same place when it comes to digital innovation or experiencing the same challenges? How does an issuer know when it’s time to look into bringing on new technology?

Digital tools to give college parents peace-of-mind

Sending your children off to school comes with a plethora of new concerns – don’t let spending and credit cards be among them. Here are five tips to make the change a little easier.

5 financial reasons FIs should invest in card modernization NOW

Fast-track digitalization with a partner who knows how

How can companies operationalize better card management programs more quickly?

Even big tech knows who “owns” the consumer relationship for financial products – and it’s not them.

What can card issuers and FIs bring to the card experience that big tech firms can’t?

The best card experiences are digital from start to finish

It isn’t enough to make one aspect of payments digital and leave the rest of the interactions with the card tied to the physical.

Important enough to stand alone – why cards deserve their own app

Consumers naturally gravitate to using a tool for a unique experience.

FIs can beat big tech to the punch for delivering payment experiences

As payments become more embedded into other processes, and nearly effortless to the consumer, FIs need a payments coach to help them quickly raise their game on customer experience.

Protecting Fee Income from Banking Disruptors

In the area of technology, while there have been some interesting developments, Commercial and Retail Banking has ultimately remained a highly regulated business relying on Fee and Margin income.

Safeguarding Against Fraud in a COVID-19 Era

Fraudsters are capitalizing on the pandemic to take advantage of consumers, highlighting the importance of community banks in supporting their customers in their battle against fraud.

Give cardholders the control they seek

Providing great customer service sometimes means letting your cardholders take the wheel.

Which digital train are you on?

Financial institutions have heard for a few years now: “the digital train is here and you better get on or you’ll be left behind.” Well, thanks to COVID-19, that train has shot out of the station.

Transformation at lightning speed

A decade of change in payments in mere weeks

With COVID-19, the payments industry has evolved faster in 2 months than it typically does in a decade. The impact of the pandemic on consumer needs and behavior changed almost overnight.

Even well-executed customer support experiences can lead to a dissatisfied customer. Here’s why.

Life’s Just Easier with Card App

In today’s world of high expectations, even experiences that follow procedure to a T can be labeled as negative by the customer – for no reason other than they know there has got to be a better way

Meeting the digital-first standard

Providing the experience cardholders desire

Millions of Americans are seeking a better payments experience & 81% under 34 would consider banking with a tech company. A digital-first card is about giving cardholders the experiences they desire.

The race to digital is happening now

How to keep up with the sprint

Financial institutions have been challenged by increasing consumer demands and innovative FinTechs in recent years, but the past 12 months have brought new challenges that come with increased urgency.

No one shops at a merchant called CV-0134985

Life's just easier with Card App's Transaction Enrichment

The lack of standardization in the way merchant and transaction data is reported is creating questions from consumers. As a result, financial institutions are reporting an increase in costly disputes.