Topics of the Day

FIs can beat big tech to the punch for delivering payment experiences

As payments become more embedded into other processes, and nearly effortless to the consumer, FIs need a payments coach to help them quickly raise their game on customer experience.

Protecting Fee Income from Banking Disruptors

In the area of technology, while there have been some interesting developments, Commercial and Retail Banking has ultimately remained a highly regulated business relying on Fee and Margin income.

Safeguarding Against Fraud in a COVID-19 Era

Fraudsters are capitalizing on the pandemic to take advantage of consumers, highlighting the importance of community banks in supporting their customers in their battle against fraud.

Give cardholders the control they seek

Providing great customer service sometimes means letting your cardholders take the wheel.

Which digital train are you on?

Financial institutions have heard for a few years now: “the digital train is here and you better get on or you’ll be left behind.” Well, thanks to COVID-19, that train has shot out of the station.

Transformation at lightning speed

A decade of change in payments in mere weeks

With COVID-19, the payments industry has evolved faster in 2 months than it typically does in a decade. The impact of the pandemic on consumer needs and behavior changed almost overnight.

Even well-executed customer support experiences can lead to a dissatisfied customer. Here’s why.

Life’s Just Easier with Card App

In today’s world of high expectations, even experiences that follow procedure to a T can be labeled as negative by the customer – for no reason other than they know there has got to be a better way

Meeting the digital-first standard

Providing the experience cardholders desire

Millions of Americans are seeking a better payments experience & 81% under 34 would consider banking with a tech company. A digital-first card is about giving cardholders the experiences they desire.

The race to digital is happening now

How to keep up with the sprint

Financial institutions have been challenged by increasing consumer demands and innovative FinTechs in recent years, but the past 12 months have brought new challenges that come with increased urgency.

No one shops at a merchant called CV-0134985

Life's just easier with Card App's Transaction Enrichment

The lack of standardization in the way merchant and transaction data is reported is creating questions from consumers. As a result, financial institutions are reporting an increase in costly disputes.